At Sol Haven Chiropractic & Wellness, we respect your privacy and are committed to handling your information responsibly. This policy explains how we collect, use, and protect information you provide when accessing our website or engaging with our services.

How We Keep Information Secure

We take reasonable steps to protect your personal and health information from misuse, loss, and unauthorised access. Information is stored securely through practice management systems and records are only accessed by authorised personnel.

Health records are retained in accordance with relevant healthcare record requirements.

When Information May Be Shared

We do not pass personal information to unrelated third parties for advertising or external marketing.

Information may be shared:

• with service providers we use for booking, digital forms, or communication systems

• with other health practitioners or referring providers, but only with your consent

• if required by law, such as when responding to a lawful request

External platforms involved in bookings or secure data storage operate under their own privacy policies.

Your Choices and Access

You may request access to the information we hold about you and request corrections if any details are inaccurate.

For enquiries relating to your information, you can contact us directly, and we will respond within a reasonable timeframe.

Use of Cookies and Analytics

Our website may use basic analytics or cookies to support performance and improve user experience. You can disable cookies in your browser settings if preferred.

Links to Other Websites

Any external links—such as booking platforms or social media—are operated by third parties. We encourage you to review their privacy information separately, as we are not responsible for the content or practices of external websites.

Policy Updates

Occasional updates may be made to ensure compliance or to reflect changes in services. Updates will be published on this page, and continued use of the website indicates acceptance of updated terms.

Contact Information

For privacy questions, access requests, or general enquiries, please contact:

What We Collect

We may collect personal information when you interact with us online or book an appointment. This can include:

Personal Details

• Name

• Email address

• Contact number

Typically provided through enquiry forms, booking tools, or when contacting us directly.

Information Related to Care

When you become a client, we may collect information that helps us provide appropriate care, such as:

• Medical history or relevant health information

• Referral notes or imaging

• Treatment notes

Health information is only collected when necessary and directly related to your care.

Website Interaction Data

Our website may collect general usage information, including:

• Pages visited

• Device/browser type

• Date and time of visits

This helps us understand how our website is used and improve accessibility.

How Your Information Is Used

We only use your information for purposes connected to your enquiry or care. This may include:

• Responding to messages or appointment requests

• Scheduling, confirming, or reminding you of bookings

• Providing chiropractic services

• Maintaining accurate clinical records

We may also use non-identifying website usage data to improve the functionality of our site.

Cancellation & Reschedule Policy
Your appointment time is reserved just for you.
If you can’t make it, please let me know at least 24 hours ahead so your space can be offered to someone else. I know there are circumstances that arise where this is not possible and for this I understand.
Late cancellations or missed appointments may incur a 50% fee. Thank you for your care and consideration.

Sol Haven Chiropractic & Wellness
Mission Beach, Queensland. solhaven.chiropractic@gmail.com Phone: 0492 321 534